Configuring Response Pages and Notifications

In the Payments settings section, under the “Response Pages and Notifications” tab, you can view and edit the addresses and contact details used for communications, notifications and redirects relating to transactions for your Ecommerce shops.

To add or edit this information, first select the relevant shop from the list.

Once you have selected a shop, 5 sections will appear with the corresponding fields to complete. Some fields, marked with an asterisk (*), are mandatory and cannot be left blank:

1. INFORMATIONAL COMMUNICATIONS*: the email addresses where you wish to receive operational updates from Fabrick. You can enter up to 3 email addresses.
2. FRAUD PREVENTION: the email addresses where you wish to receive communications from Fabrick’s Risk Management team about suspicious or potentially fraudulent transactions. You can enter up to 3 email addresses.
3. TRANSACTION NOTIFICATIONS: the email addresses where you wish to automatically receive details of transactions that have been completed successfully, in the “Positive Response Email” field, or have failed due to an error, in the “Negative Response Email” field. You can enter up to 3 email addresses.
4. CUSTOMER CARE: the contact details (email address and/or phone number) that you, as a merchant, make available to buyers so they can request assistance. These are divided into Contact e-mail and Contact phone number.
5. Response pages and server notifications: the pages (URLs) to which you wish to redirect buyers after payment and the endpoint where you wish to receive transaction notifications. These are divided into: Positive response URL*, Negative response URL* and Server-to-Server Endpoint URL.

To apply your settings and changes, select “Save” in each section.