SupportFabrick Dashboard

Fabrick Dashboard

Fabrick Dashboard is the new online platform where you can monitor and manage Payment Orchestra, Payment Gateway and POS services. Thanks to a user-friendly interface and innovative features, you can keep your Ecommerce revenue under control at all times, as well as track already-settled transactions from your physical stores, for a unified and comprehensive view.

Getting started

Navigation menu

Workspace explained

Dashboard's basics

Users, Roles and Controls: the user’s view

Overview page filters

Two-Factor Authentication (2FA) and Fast login

Two-Factor Authentication (2FA) and Fast login

Changing passwords on Fabrick Dashbord with two-factor authentication (SCA 2FA)

Strong Customer Authentication (SCA) on refunds

How to change phone number on Fabrick Dashboard with Two-Factor Authentication (SCA 2FA)

Workspace management

Workspace breakdown

Creating a new Workspace

Configuration of the PayPal payment method

Workspaces: Types and Tabs

How to assign users to a Workspace

How to remove a custom Workspace

Setting up the Klarna payment method

Payment methods configuration

User management

How to view the users' list

Personal notifications management

How to assign Users to a Workspace

How to create a new user

How to recover your password

Registration of the Administrator and access to the Dashboard

How to delete a user

How to manage user profiles

Changing User Roles

Dashboard overview

Payments

Payment event status

Payment management: cancellation, capture and refund

View payment details

Payments quick filters

Transfers section

Transfer filters

Credit Transfers list

Reports

Templates and Filters tabs in Reports

Report History Tab

How to create a new report

Pagamenti Pay by Link

Preset Pay by Link payment configurations

How to send an Axerve Pay by Link payment link or QR code

Section Documents

Documents and contract breakdown

Documents and Contracts

Payment setting section

Transfer management

Smart routing rules (2/2): Routes

Smart routing rules (1/2): Conditions

Smart routing reporting

Smart routing tab

How to create a Smart routing rule

Financial Split Payments

Cash out List and Transfers Detail

Cash in list and transfers details

Viewing and managing Cash Out rules

Accessing the Financial Split Payments Section

Financial Split Payments documents

Features

Integration with cash registers

General settings

Invoice details

How to create a Preset Filter

Invoice payment

Fees for Payment Facilitator customers with a gross crediting contract

How to create a new control

How to delete a control

myCommerce Dashboard

How to create customised exports

Reduce the risks for an Ecommerce site on the myCommerce Dashboard

Back to support

Is your acquirer Banca Sella?
Contact Sella support

Request support for a problem, an intervention or send a report.

Ecommerce Support

Using other banks?
Contact Fabrick support

If your acquirer bank is different from Banca Sella and you want to report a malfunction:

Warning: for administrative requests or reports click here.

For all other cases: