Payment status

There are several types of payment status from its beginning to its end:

  • Authorised
    The payment was sent to the issuer that authorised the request. At this point, the money is bound to the buyer's payment instrument but not transferred yet to the merchant. This status is also displayed if the payment was partially captured.
  • Cancelled
    A payment that was only authorised and not captured was canceled by the merchant.
  • Captured
    After the payment was authorised, a request was made by the merchant to transfer the funds from the buyer's payment instrument to the merchant’s bank account. The capture can be concurrent with the authorization or deferred for a period up to 25 days. This status is also displayed if the capture is partial.
  • Failed
    Payment authorization was requested but the operation was not successful. By clicking on the i to the right of the status it is possible to learn more about the reasons.
  • Waiting
    This status is shown in the case of an authorised payment that has not yet been assigned an authorization code.
  • Capture in progress
    This status identifies a payment for which a capture request has been made that has not yet been accepted.
  • Partial capture
    This status identifies a payment for which the entire authorised amount has not been fully captured and for which there are no refund requests.
  • Refund in progress
    This status identifies a payment for which a refund request has been made but has not yet been accepted.
  • Refunded
    The payment was fully refunded, as requested by the merchant.
  • Partial refund
    For this payment the entire amount was captured and was not fully refunded.
  • Refunded with residual authorised amount
    This status identifies a payment for which the entire amount captured has been fully reimbursed but a part of the authorised amount can still be captured.
Status change according to the payment phase

Each status, excluding Failed and Refunded, can be followed by a different status established by a merchant’s action or automatically, depending on the payment phase.