Viewing the fees associated with a payment

On the Payments page, click on an individual transaction to view the fees paid on that transaction.

Processing fees

Fees charged by the payment service provider (PSP) to process and authorise electronic transactions. They may include a fixed component, a percentage component or both, depending on the merchant’s configuration.

• Fixed Component, if configured, is applied to the Authorised event. It is a fixed cost charged to the merchant for using the payment gateway, applied to each authorised/failed transaction.
• Percentage Component, if configured, is applied to the Captured and Refunded events. The fee is calculated on the amounts processed or refunded (in the latter case, it represents the amount returned to the merchant).

Card scheme fees

Fixed or percentage fees charged by international card schemes (such as Visa, Mastercard or American Express) for using their global technology infrastructure.

Interchange fees

Transaction costs paid by the merchant’s bank to the bank that issued the customer’s card for each electronic payment.
When a customer makes a purchase using a card, the business’s acquiring bank pays the interchange fee to the cardholder’s issuing bank.

Credit card schemes set interchange fees, which generally consist of a percentage of the transaction amount plus a fixed fee. The interchange fee depends on various factors, including the type of card used (credit or debit), the type of transaction (in person or online), the business sector and the region where the transaction takes place.

Acquiring fees

Costs paid by a merchant to a bank or payment service provider (PSP) to accept electronic payments through a POS terminal or Ecommerce.

Extra EEA fees

Surcharges applied to POS transactions or electronic payments made with cards issued by payment service providers located outside the European Economic Area (EEA).